Support and Maintenance Services
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| Once developed and deployed, a properly designed system begins and continues its operation to fulfill the specified system goals until the time it becomes necessary to make amends. There could be several reasons for carrying out support and maintenance on an existing and functioning system: |
- Change in the business needs of the users
- Availability of superior technology
- Efficiency
- Appearance of errors that somehow escaped during testing
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| Due to these reasons, system maintenance becomes an essential activity in the post implementation phase. Since, applications are so much tied up with the day-to-day business one cannot afford to have them shut down for maintenance without incurring substantial business loss. |
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| Stigasoft addresses the customers’ concerns by providing following categories of system maintenance and redress. |
- Corrective maintenance: applied to correct a snag which was not trapped during system testing is found.
- Adaptive maintenance: applied to incorporate solutions to the changes in business needs.
- Perfective maintenance: applied to improve the performance of the existing system by employing superior technology now available.
- Preventive maintenance: applied to make sure that latent faults and errors still undiscovered in the system are detected well before it hampers the business.
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| Stigasoft provides professional support and maintenance services to our customers keeping the system down time to optimally minimal. Our services are highly cost-effective, smooth and effective. |
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Stigasoft’s Expertise
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| Stigasoft provides all the necessary software support services to the installations of all your products under: |
- Warranty of services ensures that for a fixed span of time Stigasoft would provide maintenance and support services covering:
- User Support
- Correction of Defects
- Fixed price/time mode of Stigasoft’s maintenance plan offers the technical support that ensures effective knowledge sharing and implementation of changes quickly and efficiently for a fixed cost for a fixed period of time.
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| Stigasoft is extremely sensitive towards minimizing system down-time for it can cost the organization very dearly in terms of business and goodwill losses. Our maintenance procedures have been designed keeping system uptime as central focus. Stigasoft support and maintenance services are capable of keeping the system downtime to as low as 0.2% which downs your system not more than an average of 18 hours in a year. |
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| The main advantage in signing Stigasoft as your strategic support and maintenance partner reflects in huge cost reduction assured by the following features: |
- Dedicated R&D along with HR training keeps our system engineers well-versed in the emerging new trends in technology and business domains
- In-depth knowledge of the existing system
- Vast experience from previous projects
- Use of effective monitoring and evaluation tools
- Optimized support and maintenance methodologies
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| Stigasoft’s support and maintenance division works proactively in accordance with Murphy’s Law that states – “if anything can go wrong it will definitely go wrong.” Our unique services are ideally suited for critical maintenance of systems. Our approach to system support and maintenance includes: |
- Defining the support environment
- Establishing roles & responsibilities and detailed maintenance activities
- Monitoring the system for continued performance
- Providing the necessary system modifications whenever the need arises
- Tracking tasks with maintenance tracking server and maintenance log spreadsheets
- Daily report: system status
- Weekly report: backup status, logs and resource usage
- Monthly: critical security patches and upgrades
- Configuring environment
- Configuring backup
- Resolving issues
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| Contact Us to avail Support and Maintenance Services. |
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